frequently asked questions

How long does it take for Mojo to work?
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It depends on how long you’ve had a problem. And if it’s 100% psychological, or physical too.

It might not be a quick fix. But many of our members tell us they feel more confident in just a few days. If you repeat all of the exercises as the experts recommend, you can expect to see results in partnered situations in a few weeks.

With Mojo's help, you can regain reliable erections, delay climax, and achieve a better state of sexual wellbeing.

How do I sign up for a trial?
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You can sign up for your free trial to explore Mojo and see if it's right for you.

All you need to do is create an account, answer a few questions about your goals, and complete your payment setup. If you decide that Mojo is not for you right now, you can cancel your trial.

Is Mojo suitable for me?
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If you want to improve your sexual wellbeing, you’re in the right place.

If you have trouble getting or staying hard, or controlling climax, Mojo is for you.

All ages, genders, and sexualities are welcome here. And you can sign up for Mojo from anywhere in the world.

I can't remember which email address I used to sign up with Mojo
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Not a problem! If you've got multiple emails, it can often be hard remembering which you used to sign up with.

  1. Search your 'Spam' and 'Junk' folders to see if we've emailed you before. It's likely that the email we reached out to, is the email connected to your account.
  2. Can't find any previous email history with us? Use the 'Search' function on your email provider to search 'Mojo' and see what you find.
  3. Still confident you're entering the right email, and you've tried the above without much success? Please send us a chat message
How does Mojo work?
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Mojo is a sexual wellbeing app that helps men overcome psychological sexual issues.

Mojo packages up expert information and actionable exercises to help you overcome your problems in the bedroom.

  • Learn with our expert-led video courses
  • Improve your issue with our science-backed exercises
  • Access real-life therapy podcasts and meditations
  • Connect with other guys who get it

Looking for a more scientific answer? The therapeutic basis for Mojo is psychoeducation, stimulus control, exposure therapy, sex skills training, and cognitive restructuring. If that sounds technical, don't worry. All you need to know is that you'll gain confidence in your erections and climax control. And then you'll translate that into situations with a partner and have better sex.

How do I cancel?
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To cancel your membership, make sure you're using Mojo on a web or mobile browser as you can't cancel in the mobile app yet. Go to your account settings, and click “Cancel your membership”. Follow the steps from there.

How can I claim a refund?
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Please contact us to claim a refund, and we’ll get back to you by the next working day.

See here for more information on our terms and conditions.

Do you sell pills?
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No. We tackle the psychological causes of your issue with our digital program.

Does Mojo help Premature Ejaculation (PE)?
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Definitely. Erection issues and early climax are usually influenced by the same psychological factors. We’ll suggest exercises based on your issue, so you can build confidence and enjoy sex more.

My issues affect my mental health
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Many men experience a low at some point in their journey. We built Mojo to help you overcome those lows, so you’re in the right place.

Setbacks, bad days, and dips in the road are normal. We know you can come out of this stronger.

I’m struggling to cope. What should I do?

Please know that what you're struggling with is totally normal. But it's important to remember that if you're feeling so low that you can't continue with your everyday life, there are dedicated resources out there. You're not alone, and you deserve support.

If you're experiencing suicidal thoughts, please reach out for support here:

Is Mojo right for my partner?
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First of all, well done on taking an interest in your partner’s sexual wellbeing and proactively searching for a solution. At Mojo, we help men with erection issues or early climax with psychological causes. This may be a new concept for you or your partner. If you would like to introduce your partner to Mojo, share this article on Sexual Performance Anxiety 101 with them.

If you are curious about your partner's psychological erection issues, read one of these blog posts.

Why is my husband not getting erect?

Why isn’t my boyfriend getting hard?

You can also let your partner know we offer a 7-day free trial, so he can see if Mojo is right for him.

How can I find a therapist?
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At Mojo, we’re huge advocates of therapy. It can be life-changing. But we know how overwhelming it can be to find one that’s right for you. We recommend you begin by exploring a directory of mental health professionals that practice in your area.

Visit Psychology Today’s directory, select your country, and explore therapists and counselors who match your preferences:

If you’re in the UK, we also recommend the Counselling Directory as it offers detailed filters for refining your search:

Mojo expert Amanda Barge is a psychosexual therapist who specializes in sex and relationship issues. You can contact her via email to arrange a coaching session and discuss anything you discovered while using Mojo:

I still haven't received a log in email
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Before contacting our support channels, we'd encourage you to:

  1. Wait a few minutes for this email to arrive. They're usually pretty fast, but can sometimes take a few minutes.
  2. Check your 'Spam' and 'Junk' folders to see if the link has been sent there.
  3. Double check that you entered the correct email address before requesting the link, and that you're searching the right inbox.

If the log in email still isn't appearing, please send us a chat message and we'll follow this up! It's possible that the server we use to send our emails may be causing the trouble.

The link you sent me to log into my account isn't working
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There's a few quick fixes for when your log in link doesn't seem to work. We'd suggest:

  1. Deleting all the log in emails you've received from Mojo in the past, and request a new one. If you press the 'send magic link' button several times, it's likely that you're trying to log in using an expired link.
  2. Try accessing your email using alternative means. For example, if you're trying to tap the link using your phone's 'Mail' app, try using a web browser such as Chrome or Safari to access your email this way instead.
  3. If neither of the above options work, please contact us and we'll do our best to help!
I requested a magic link, but Mojo sent me a QR code
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This happens when you request a magic link using the mobile app but open the link with a different device, like your laptop. For security and privacy reasons, you need to scan the QR code with the device you used to request the magic link.

To do this:

  1. Open the device's camera.
  2. Point it at the QR code until a link pops up.
  3. Click on the link to log in.
Press enquiries
Anything else
Mojo, 15 Westland Pl, London, N1 7LP

Help is available when you're feeling low – you don't have to suffer in silence. If you're in crisis or struggling to cope, find someone to talk to on Find a Helpline.